SHIPPING & RETURNS
Returns or exchanges are accepted within 15 days of receiving the product . Please contact us via email describing the reason for return and we will send a confirmation number. Please note that we will not accept returns or exchanges without a confirmation number.
The first exchange is free of charge. We will refund the price difference if the original item was more expensive than the exchanged item, but we'll ask you to cover the difference if the exchanged item is more expensive than the original.
Please note, the exchanged items must be unused and in perfect condition, complete with original product and shipping packaging.
Due to the permanent nature of item personalization, we are unable to accept returns and cannot issue refunds for personalized items.
All items will be shipped out within 4-5 business days unless otherwise stated. You will receive tracking confirmation once your order has shipped!
Our products are built to last. We believe in the enduring quality of our products, designed to stand the test of time. To demonstrate our confidence in their durability, we offer a one-year warranty.
While the probability of any potential faults or malfunctions occurring is very low, if they do arise, it is most likely to happen within the first few months of usage. We are committed to ensuring your complete satisfaction with our products and the warranty cases will be promptly addressed by us. Please note that our warranty does not cover damages caused by accidents, inappropriate use, or negligence, as well as expected wear and aging of natural materials and zippers, or the use of any product beyond its intended purpose.
If you have any concerns or experience any issues with your item, please don't hesitate to get in touch with us.